Associate Business Administration / Customer Support

We are recruiting for an Associate Business Administration / Customer Support for the Europe Corporate Finance department No1

Profile Summary

・    To provide customers with quality support on dealing various banking products, such as Loan, Deposit, Foreign Exchange and to respond to inquires from Customers and maintain satisfaction.

Duties and Responsibilities

Duties
・    To provide a customer dealing service related to various banking products, such as Loan, Deposit, Foreign Exchange and process deals that are booked for them
・    Upon receipt of requests from RM team, set up and renew Customer Facilities                                                                                                     
・    Data processing and information management, including the sorting and filing of     documentation.
・    Know Your Customer practices for anti-money laundering and processing the registration of new Customers.
・    To maintain relationship and provide various banking products with customers with no RM coverage(mainly with less business opportunity).
・    To provide cover in colleagues’ absence.
・    Ad hoc duties as allocated by the Head of Customer Support.
・    To support general administration issues.

Compliance responsibilities

・    Comply with various regulations ( including Anti Money Laundering) related to banking business,
・    Comply with internal policies and procedures.

Qualifications, Skills and Experience

Qualifications
・    Ability to demonstrate knowledge of commercial banking essential.

Skills and Experience
・    Very good organisational and time management skills.
・    Very good numeric skills
・    Very good communication skills – both written and oral.
・    Very good customer focused work experience.
・    Very good skills to keep good Team Work & customer relations. 

Key Indicators
(Performance indicators)
・    Meet time scales for Setting Up customer facilities 
・    Maintain a good level of customer satisfaction and relationship with Mizuho.
・    Maintain a good level of accuracy when handling data.
・    Awareness of revenue generation and cost saving through daily dealings.
・    Reduce and avoid errors.
・    Good time management and meeting deadlines.

(Risk indicators) 
・    Money Laundering related issues.
・    Daily operational errors.

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive.  We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mhcb.co.uk and we will be happy to help
 

Mizuho Bank provides financial and strategic solutions for the increasingly diverse and sophisticated needs of international clients, focusing its efforts on serving major corporations, financial institutions, individuals and public sector entities. A relationship management approach to serving clients enables Mizuho Bank, together with group companies including Mizuho Trust & Banking and Mizuho Securities, to develop customised solutions in areas such as corporate, structured and project finance, transaction banking and risk management. 

With 81 offices outside Japan, Mizuho Bank offers both local experience and the ability to progress careers across its global business network. Mizuho Bank is a subsidiary of the Japan-based Mizuho Financial Group, Inc, one of the largest financial services companies in the world, with total assets of approximately US $1.8 trillion (as of March, 2016). Mizuho London Branch has over 850 employees, Mizuho Bank employs over 27,000 employees and is part of the Mizuho Financial 
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