Application Support Analyst

Date: 23-Jun-2022

Location: London, GB

Company: Mizuho

We are currently recruiting for an Application Support Analyst


Profile Summary

An Application Support Analyst is an IT professional who provides technical support cross a wide spectrum of in-house and vendor software used by the business. Typically as part of an application support team, the Application Support Analyst needs both technical knowledge and “people” skills to do their job well to enable the team to meet the needs of the business given how interwoven technology and the business world have become. 
Members of the team have to be able to manage the demands of BAU and project support effectively and ensure delivery on time and that it is ‘right’ first time. 


Duties and Responsibilities

•    BAU / Triage – 1st line support to ensure integrity and availability of supported applications for internal and external customers – Primary Duty 
•    Follow Procedures to resolve service desk tickets   
•    Plan, prepare and deliver project requirements 
•    Provide Audit and compliance information as requested
•    Manage other ad-hoc tasks as and when requested by Management 
•    Manage service desk requests to ensure SLA‘s are met
•    Prepare system support documentation as required 
•    Manage Vendor relationships as necessary
•    Manage upgrades / patching to ensure supported software is in place 
•    Manage Communication with Business Ops to resolve issues and provide feedback
•    Team members are expected to work a 2 shift system 07:00 start time to cover start of day and 10:00 to provide cover until 18:00
•    Possible out of hours work will be required for some weekends and evenings for upgrades, project releases and production fixes
•    Bank Holiday cover will be required on a rota basis 

Qualifications, Skills and Experience

•    2 Years plus  application support experience - essential 
•    Experience working in a medium-large sized company, supporting at least 1000 users – Essential 
•    Linux / windows / SQL, Oracle experience – Exposure  
•    SWIFT knowledge – Exposure  
•    MQ support / Admin – Desirable 
•    Financial experience – Desirable 
•    Back Office Experience – Desirable 
•    Virtual Environment management – Exposure  
•    Splunk exposure – Desirable 
•    Change in complex environments – Desirable  

We champion a flexible work environment, as we understand the need for people to meet other commitments or simply strike a good work-life balance.  As such, we are happy to talk flexible working for this role such as reduced working hours.  The role will also include homeworking.  

At Mizuho we are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive.  We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.  

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – and we will be happy to help. 




Mizuho Bank provides financial and strategic solutions for the increasingly diverse and sophisticated needs of international clients, focusing its efforts on serving major corporations, financial institutions, individuals and public sector entities. A relationship management approach to serving clients enables Mizuho Bank, together with group companies including Mizuho Trust & Banking and Mizuho Securities, to develop customised solutions in areas such as corporate, structured and project finance, transaction banking and risk management. 

With 81 offices outside Japan, Mizuho Bank offers both local experience and the ability to progress careers across its global business network. Mizuho Bank is a subsidiary of the Japan-based Mizuho Financial Group, Inc, one of the largest financial services companies in the world, with total assets of approximately US $1.8 trillion (as of March, 2016). Mizuho London Branch has over 850 employees, Mizuho Bank employs over 27,000 employees and is part of the Mizuho Financial 
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